Workflow mapping
Where the time actually goes, and which handoffs are worth automating first.
Integrations & automation
Your tools, connected.The busywork, gone.
A lot of the workday disappears into copying data between systems, chasing updates, and fixing broken handoffs. I connect the tools you already pay for and automate the repetitive steps. Every automation has an owner and a clear path for when something goes wrong.
Sound familiar?
You probably need this if…
- Someone re-types the same information into two or more systems.
- Orders, requests, or leads fall through the gaps between tools.
- Reports take hours because the data lives in five places.
- An automation someone set up years ago fails and nobody notices.
What you get
Decisions, delivery, and someone who stays.
Honestly, you don’t need me if
- A one-click native integration already exists and just needs switching on.
- The underlying process isn’t agreed yet. Automating chaos makes faster chaos.
Integrations
APIs, webhooks, and sync jobs between your CRM, accounting, operations, and customer tools.
Exception handling
Duplicates, missing data, and provider outages end up somewhere a person will see them.
Monitoring and upkeep
Alerts when something breaks, plus maintenance when a vendor changes their API.
Work behind the words
Built, shipped, and still running.
Questions
Straight answers.
Which tools can you connect?
Most business software with an API or webhooks. If a tool has neither, we look at exports, email parsing, or whether it’s time to replace it.
What happens when an automation fails?
It should fail loudly. Each workflow gets error alerts, a place for exceptions to land, and a manual fallback.
What does it cost?
Ongoing partnerships typically run $10K–$20K per month. A focused first engagement is scoped and priced separately, before any work begins. The first call is free.
Who owns the code and accounts?
You do. Accounts, code, and documentation are set up so your business controls them. The handover covers where things run, who has access, and how to stop or change them.
Read before we talk
The thinking behind the work.
Research reportThe invisible workday
Find the copying, chasing, and broken handoffs hiding inside a busy working day.
Research reportThe software you shouldn’t buildA practical decision guide for buying software, joining up existing tools, and building only what earns its place.
Research reportThe customer between the toolsBuild a service experience that keeps its context across requests, updates, documents, and people.
Also available
One partner across the stack.
Most projects touch more than one of these. You get one accountable person for all of them.
Let’s find the first useful move
Tell me what’s getting stuck.
Book a call with IanThe first call is free. We’ll decide what makes sense from there.