Business websites
Clear messaging, fast pages, search-friendly structure, and a path to contact or booking.
Websites & customer portals
A website with a job.A portal customers use.
Your website should explain what you do and move the right visitors to a next step. A customer portal should let people get what they need without emailing you. I design, build, host, and maintain both, connected to the systems behind them.
Sound familiar?
You probably need this if…
- Visitors can’t tell what you do or what to do next.
- The site is slow, hard to update, or tied to a vendor you can’t reach.
- Customers email to ask for documents, status updates, or invoices.
- Customer information lives across several tools and inboxes.
What you get
Decisions, delivery, and someone who stays.
Honestly, you don’t need me if
- A template site builder covers everything you need and you’re happy to run it.
- The goal is a one-off brochure site nobody will maintain.
Customer portals
Secure sign-in, documents, requests, status, and history in one place, with permissions tested using real roles.
Connected back-ends
Forms, CRM, payments, and notifications wired into the systems you already run.
Hosting and care
Updates, security, backups, and improvements after launch.
Work behind the words
Built, shipped, and still running.
Questions
Straight answers.
Do you redesign existing websites?
Yes. We start by looking at what the current site should be doing and where visitors drop off, then decide whether to fix it or rebuild it.
Can a portal connect to our existing systems?
Usually, yes. Most portals are mainly integration work: showing customers the right slice of data you already have, securely.
What does it cost?
Ongoing partnerships typically run $10K–$20K per month. A focused first engagement is scoped and priced separately, before any work begins. The first call is free.
Who owns the code and accounts?
You do. Accounts, code, and documentation are set up so your business controls them. The handover covers where things run, who has access, and how to stop or change them.
Read before we talk
The thinking behind the work.
Research reportA website has a job
A closer look at clarity, performance, and the path from a visitor’s question to a useful next step.
Research reportThe customer between the toolsBuild a service experience that keeps its context across requests, updates, documents, and people.
Research reportUseful AI. Clear boundaries.Design the permissions, review points, and recovery paths that make AI useful in a real business.
Also available
One partner across the stack.
Most projects touch more than one of these. You get one accountable person for all of them.
Let’s find the first useful move
Tell me what’s getting stuck.
Book a call with IanThe first call is free. We’ll decide what makes sense from there.