Give each request one visible next step.
Less chasing in chat. Clear ownership from request to completion.
How it would work
- 01Request received→
- 02Required details→
- 03Named owner→
- 04Visible next step
Before
“Did anyone pick this up?” The request is buried in chat and the details are in someone else’s email.
After
Request #38 · Owner: Alex · Waiting for artwork · Next: approve proof · Due Friday.
Your first move
Trace one request with the two people handing it over. Agree who owns the next step.
Would this work for us?
Start here if work stalls between teams even when everyone is busy.
Try it with
- 5 sample requests
- Both handoff owners
- An existing shared task list
Keep going if
All five requests have an owner and move forward without asking who has the work.
Agree responsibilities first. A new tool will not settle an ownership dispute.
Try it with
5 sample requests · Both handoff owners · An existing shared task list
Keep going if
All five requests have an owner and move forward without asking who has the work.
Agree responsibilities first. A new tool will not settle an ownership dispute.